YOUR MEMBERSHIP QUESTIONS ANSWERED


YOUR SUPER MEMBERSHIP
QUESTIONS ANSWERED

YOUR SUPER MEMBERSHIP QUESTIONS ANSWERED

FAQ


HOW DOES THE MEMBERSHIP WORK?

Your membership is really flexible and convenient. Simply select the “Subscribe & Save” option when you add to cart and make the most of these great benefits:

 

    • You’ll get our lowest rate guaranteed — 20% of every order, every month!
    • Your favorite mixes will be delivered to your door so you’ll never be without your super pow(d)ers
    • 100% customizable shipments — order only want you need
    • Have enough product this month? Simply skip a shipment!
    • Access to exclusive, members only content

WILL I RECEIVE 20% OFF ALL ORDERS?

Yes! All orders are 20% off as part of the Your Super Membership, no matter what you order.


ARE ALL PRODUCTS AVAILABLE ON THE MEMBERSHIP?

All of our products are available for subscription as part of the membership except for our recipe e-books and digital gift cards.


CAN I CUSTOMISE MY UPCOMING SHIPMENT?

Your subscription is 100% customizable. You can edit your membership as much as you like — every month if you want to! Add, swap or remove products directly in your account.


CAN I EDIT THE FREQUENCY OF THE SHIPMENTS?

Your membership will automatically renew every 30 days, but you can change this to 45, 60 or 90 days.

 

Please note, you can only cancel your subscription after the required minimum of 3 purchases.


IS THERE A CHARGE TO EDIT MY MEMBERSHIP?

There will never be any extra or hidden charges. In fact, we would love for you to make adjustments to your membership to ensure you always get what you need and want!


HOW DO I MAKE CHANGES TO MY MEMBERSHIP?

Make sure you set up an account at checkout! From your account, you can make changes by clicking “Manage Subscriptions.” You can always contact us if you have any issues.

 

Log in to you account here:

 

MY ACCOUNT


HOW DO I CANCEL MY MEMBERSHIP?

We require a minimum of 3 shipments before you can cancel your membership. After the required minimum of 3 shipments you can cancel your subscription by contacting our support team at happy@yoursuper.com.

 

We cannot cancel a subscription order once it has been shipped. To change your next shipment, update your subscription preferences by clicking “Manage Subscriptions” from your account.


WHAT IS THE MEMBERSHIP RETURNS POLICY?

When you sign-up for Your Super Membership, we offer a 30-day satisfaction guarantee on your first subscription order. Our goal is to help you feel healthier and happier, so if you aren’t satisfied during that time, contact us at happy@yoursuper.com so we can help you make the most our of your mixes, or send you you the most up to date returns information.

 

The 30-day guarantee is only valid on the first shipment.


DO I HAVE TO PAY CUSTOMS FEES ON SUBSCRIPTION ORDERS?

Orders shipped outside the US (e.g. Canada, Central & South America) may be liable to customs charges. Unfortunately we can't predict or prevent this fee, and the subscriber is responsible for all customs fees and rates.



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