Your Super Shipping
UNITED STATES
| Order | Delivery Service | Cost |
|
All USA Orders |
Standard Ground |
FREE |
Standard Shipping: Orders placed before 12pm PST should be received within 3-5 business days. Orders placed on Saturdays, Sundays or public holidays are handled on the Monday or the first working day after. (Working days exclude Saturdays, Sundays and public holidays).
SHIPPING POLICY: Orders are shipped within 1-3 business day. Orders placed over the weekend are dispatched on Mondays. Please note, FREE shipping is for USA only.
DELAYED OR LOST ORDERS: A parcel is considered lost after it has been in the postal system for a period of 15 business days for US orders and 21 business days for international orders. We cannot take responsibility for delays caused by the courier. Although orders normally take much less than that we are unable to dispatch a replacement until this period of time has elapsed.
WRONG OR INCOMPLETE ADDRESS: If your package is returned to us due to an incorrect or incomplete address, you must pay all delivery cost to re-deliver your order to a corrected address. We are not responsible for the loss of your order if the address provided at checkout is incomplete or incorrect.
INTERNATIONAL
| Order | Delivery Service | Cost |
|
For orders less than $100 USD |
International Economy |
$25 USD |
|
For orders $100-$200 USD |
International Economy |
$15 USD |
|
For orders over $200 USD |
International Economy |
FREE |
All international orders are shipped via International Economy. Orders typically arrive within 10-21 days after the order is placed. When ordering outside of United States of America, the recipient is responsible for assuring the product can be legally imported to the destination country.
The recipient is the importer of record and must comply with all laws and regulations of the destination country. The recipient of an international shipment may be subject to import taxes, customs duties and fees, which are imposed once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient. Your Super has no control over these charges, nor can Your Super predict what they may be.
Customs, duties, and taxes are non-refundable: so a shipment that is refused because of unexpected import fees, the cost of the original shipping and any return shipping charges will not be refunded. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
To avoid a delay in receiving your order from customs, we strongly suggest:
- Providing a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
- Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
We do not refund original shipping charges for goods that are refused for delivery at customs or because of a bad delivery address.
If you have any questions regarding your international order, please contact us at support@yoursuper.com.