Customer Experience Manager

Successful Venice-based eComm company, Your Super has listened to its customers and expanded to the US Market.
A small (but strong) team is growing this Superfood brand success....do you have the SUPER skills to help take us to the next level?

YOUR SUPER
We are a young, fun and fast-moving start-up based making healthy eating easier by providing natural, organic and delicious products.
After closing our US Seed financing round we are looking to scale our brand in the US. You have the chance to join the founding team early and become a crucial part of our success story.

As a Junior Customer Experience Manager, you will be have the chance to work side by side to the founders and executive team. An opportunity unparalleled in this space.

ABOUT THE JOB- YOUR RESPONSIBILITIES

• Daily customer service tasks (phone, email, social)
• Social Media engagement with customers
• Data collection and occasional customer calling for nutritional advice
• Maintaining existing partnerships and growing new ones (Fun!)
• Owning customer relationships (and building new ones!)
• Anything you want (what's awesome about an early-stage start-up is you can essentially create your own role as long as your core responsibilities are taken care of!)

WHAT WE ARE LOOKING FOR

• Awesome attitude and hustle (We work hard but we are smiling and sometimes dancing while we do so)
• Excellent communication skills
• Tapped into health / wellness lifestyle (2-3 years experience) - Ideally certified health coach / nutritionist
• Understanding and knowledge of influencer and social media marketing

WHY YOUR SUPER

• Company culture can't be beat, we love what we do and the people we do it with!
• Badass Abbot Kinney Office (that makes you feel like you're outside!)
• We walk the walk! Health / wellness initiatives and perks
• Free Superfoods...!
• An awesome opportunity to help change the world....!
• Somewhat flexible schedule and remote work opportunities available within the calendar year

To JOIN THE REVOLUTION
Email hr@yoursuper.com with

• Motivation (why you feel you can you're the right fit / can impact the team positively)
• Resume
• References
• Any additional info you want us to know about you (Large social following, INN practitioner, Vegan lifestyle coach, own a warehouse you think we should use, etc...)